Itbuyersguide

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Read This Guide and You’ll Discover:

  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • The common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

What Our Clients Are Saying About Our Services:

★★★★★

JR and his team were extremely helpful and responsive when...

JR and his team were extremely helpful and responsive when our local business offices needed support for our wireless installations, internet access troubleshooting, and upgrading our phone system. The technicians were professional and very responsive including following up to make sure services were all working. I highly recommend Wave Tech.
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I use JR and his team to service the IT...

I use JR and his team to service the IT needs for my insurance agency. They have installed a new firewall and router as well as configured and transferred data on my new office computers. They also helped me with my website hosting and email services. I can always call JR, knowing that he or a staff member will be be available to answer any questions as well as help me with any IT issues. I feel at ease knowing I have a reliable and responsive IT service that will be there when I need them. Thank you JR and the Wave Tech team!
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I am the Office Manager of a non profit organization...

I am the Office Manager of a non profit organization and I am so grateful to Wave Tech for helping us update our phone and internet and WIFI system. We recently moved into a second office and were facing a steep increase in cost to ensure reliable and speed appropriate internet service. JR and his team at Wave Tech came up with a plan that was efficient, effective and saved us from having to pay sky high fees and monthly costs. Once the plan was in place, JR reconfigured the wires and hardware in a timely manner allowing us to meet our drop dead dates. JR and his team held our hand through the entire process which was a huge, welcome relief! I highly recommend Wave Tech!
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Used JR and his company to set up internet in...

Used JR and his company to set up internet in our newly expanded offices - to include phones, wi-fi, and a change in provider - at our non-profit support organization. Wave Tech, JR, and his employees were quick, tidy professionals who were (and are) responsive to our many questions and requests. (We are not tech people!) Grateful!
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I work for a Manufacturing company based in Lake Elsniore...

I work for a Manufacturing company based in Lake Elsniore with a fabrication facility in Perris (connects to our HQ through a VPN). We'd worked with another MSP prior to WaveTech - unfortunately, our ignorance in IT allowed them to take advantage of us. It took us 2 years (of our 3-year contract) to unwind the mess they made and terminate the agreement. I have family in the IT hardware business and he was quick to recommend WaveTech, specifically JR Harris, as they use them for jobs beyond their internal skill sets. From the initial consultation and walk-through, JR's passion for his profession was clear. It was a LONG process getting to know each other, from an organizational standpoint, further complicated by us purchasing a new server, as well. It was not only onboarding, but installing a new server on which we were migrating and virtualizing our existing servers, then setting up network securities for the entire organization of 65 people. To me, this sounds extremely complicated - for JR and his crew, all in a day's work. Every question posed was answered promptly and thoroughly. Things i did not understand were detailed in layman's terms to ensure we knew for what we were paying. The process is finally complete and, most impressive, they stuck to budget and beat their timelines. I was constantly receiving emails and text messages after hours and on weekend from JR - you do NOT receive this level of service anywhere these days. It's been a long road for us in the IT world and we've learned some expensive lessons along the way. We're confident we've found a long term partner in WaveTech.
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Great company, handles our companies IT needs

Great company, handles our companies IT needs
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Great company to work with

Great company to work with
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Great IT provider company

Great IT provider company
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