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Minimum Supported Hardware & Software ConfigurationsĀ 

Technical Requirements for Coverage Under Managed Service Agreement

Our Standard Managed Workstation Specification

At your Organization, our All-In Seat Price Managed Service Agreement covers workstations that meet our baseline business-class standard. If your organization is not currently at this standard, there is no need to worry ā€” as part of your MSA onboarding, our team will work alongside yours to assess your existing environment and develop a structured hardware refresh and compliance roadmap, bringing all seats up to standard over the life of your managed services contract at a pace that works for your business and budget.

Windows Desktops and Laptops:

  1. Minimum Supported Hardware Specifications:
    • Processor:Ā Intel Core i5 (13th/14th Gen) or AMD Ryzen 5 7000 series ā€” 6-core minimum
    • Memory:Ā 16 GB DDR4 or DDR5 RAM
    • Storage:Ā 512 GB NVMe Solid-State Drive
    • Operating System:Ā Windows 11 Pro or macOS (current supported release)
    • Networking:Ā Wi-Fi 6 (802.11ax) and Gigabit Ethernet
    • Graphics:Ā Integrated graphics suitable for standard productivity workloads
    • Security:Ā TPM 2.0, BitLocker or equivalent encryption, and hardware-based authentication (fingerprint reader or Windows Hello)
  2. Minimum Supported Software Specifications:
    • Operating System:Ā Windows 11 Pro (22H2 or later), fully patched and current on Microsoft security updates
    • Microsoft Office:Ā Microsoft 365 Business Standard or higher (subscription-based, current channel release) ā€” perpetual licenses such as Office 2019 or Office 2021 are not supported under our managed agreement
    • Browser:Ā Microsoft Edge (current stable release) or Google Chrome (current stable release)
    • Security Software:Ā Endpoint protection managed through our RMM platform ā€” third-party or consumer-grade antivirus products are not supported
    • Remote Management:Ā RMM agent installed and active (deployed during onboarding)

Apple Desktops and Laptops:

  1. Minimum Supported Hardware Specifications:
    • Processor:Ā Intel Core i5 (13th/14th Gen) or AMD Ryzen 5 7000 series ā€” 6-core minimum, or newer, or Apple Silicon M1.
    • Memory:Ā 16 GB DDR4 or DDR5 RAM
    • Storage:Ā 512 GB NVMe Solid-State Drive
    • Operating System:Ā Windows 11 Pro or macOS (current supported release)
    • Networking:Ā Wi-Fi 6 (802.11ax) and Gigabit Ethernet
    • Graphics:Ā Integrated graphics suitable for standard productivity workloads
    • Security:Ā TPM 2.0, BitLocker or equivalent encryption, and hardware-based authentication (fingerprint reader or Windows Hello)

Applications:Ā All applications must be licensed and still supported by their respective manufacturers and developers on current versions of the operating system.

Document Printers:

  1. If used by more than one person or over the network, the printer must be connected to the network via wired ethernet. Wireless printing is not supported.
  2. Must have currently supported drivers.
  3. All large format and specialty printers are only supported for network connectivity provided they are maintained under a service contract from another provider. WTI has a trusted partner for printer service that we can recommend if needed.

Peripherals:

All other peripherals, such as scanners, keyboards, mice, cameras, etc. must have current drivers supported by the manufacturer or the operating system.

Servers:

  1. Regardless of specifications, hardware should be no older than 10 years old
  2. All Servers will be evaluated on a case-by-case basis to ensure hardware meets the minimum requirements of the applications they are hosting.
  3. Hypervisors:
    • Must have current subscription support licenses and meet the requirements of the provider.
    • Must have an out of band management access / remote KVM system.
  4. Windows Servers:
    • RAM: 32 GB Minimum.
    • Storage:
      • 512 GB NVMe Solid-State Drive
      • A minimum of 50 GB or 20% of the drive size, whichever is greater, free space on each logical drive.
    • Operating System: must be running a licensed Microsoft supported version of Windows Server.
  5. Linux Servers:
    • RAM: 16 GB Minimum.
    • Storage:
      • OS Drive with 128 GB Minimum
      • A minimum of 50 GB or 20% of the drive size, whichever is greater, free space on each logical drive.
    • Operating System: must be running a licensed and supported distribution of Linux OS with a current software support subscription.

Network Infrastructure:

  1. All Firewalls, Switches and Wireless Access points must be capable of remote management via Cisco Meraki, Datto, or Ubiquiti/Unifi dashboards.
    • Exceptions may be made on a case-by-case basis for switches other than the manufacturers listed above, or with 8 or fewer ports. In which case the device must be manageable via SNMP.
    • If all existing infrastructure is remotely managed by a single manufacturer dashboard other than those listed above, exceptions may be made on a case-by-case basis.
  2. All hardware must be currently supported by the manufacturer lifecycle.
  3. Internet service provider equipment is not supported by WTI.

Other Devices:

Network Video Recorders, or NVRā€™s (Various based upon manufacturer), Storage Area network, Network attached storage devices, etc.

  1. Must be within manufacture warranty with current support subscription agreements in place with the manufacturer or developer.
  2. Must have current software / drivers installed.

Software:

  1. Must be licensed for business use.
  2. Base office applications must be supported by the manufacturer.
  3. Specialty software must be supported by an active support contract with the manufacturer. (Accounting, CAD, Design, Intuit, Microsoft, etc.)